Introduction The term Cabhit or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 121 Sutton Lane Hounslow, TW34JW. We collect and store the minimum information possible to provide the services you’ve requested (i.e. to process your order). We may also use this information for auditing, research, and analysis to operate and improve our technologies and services. The term ‘you’ refers to the user or viewer of our website. Where required to fulfil your transfer, we may pass selected information to third parties. We may update this policy from time to time by publishing a new version on our website and app. You should check this page occasionally to ensure you are happy with any changes to this policy.
How we collect and use your personal data
In this Section, we set out: the categories of personal data that we may process; the reason why we may process personal data; the legal basis for processing this data; when we provide your personal data to others; the steps we take to protect your personal data.
We may collect and process data about your use of our website/ app (‘analytics data’). The analytics data may include any of the following: your IP address; approximate location, internet browser type and version, your PC’s operating system, the source of referral, length of your visit, and website navigation paths, as well as information about the frequency and pattern of your visits. We gather this data through the Google Analytics service. The legal basis for the processing of this data is our legitimate interests in improving our website and service.
We collect and process data relating to Customer Profiles (‘Customer Data’). This data includes: your full name, email address, phone number & billing address). You will be required to provide this data during the process of booking our service. The legal basis for processing this data is for the performance of the contract, particularly for us to reliably communicate with you regarding your bookings and to organise and provide the service you have requested. Some of this data may be passed to a third-party service as part of Transaction Information; for more information.
We may collect and process personal data relating to Journeys or Transfers (‘Journey Data’). This data includes: head passenger name, passenger mobile telephone number, the route of your journey, flight / service numbers & the date and time of your travel. The legal basis for processing this data is for the performance of the contract. Some of the journey data, where required to fulfil your transfer, may be passed to third-parties, for example, independent taxi companies. Where possible, without impacting the quality of service, this sharing of data is restricted to unidentifiable information. For example, when checking the availability of a third-party, only the date, time, waypoint postcodes, number of passengers, and type of vehicle are provided.
We may collect and process data relating to the payment of services through our website or customer service agents (‘Transaction Data’). Transaction data includes: card number, card expiry date & card security code, as well as some customer data: billing address and card holder’s name. We also process some additional data to run background checks to reduce fraudulent activity, including your email address & telephone numbers. Transaction data is handled but not stored by us and is passed to a third-party service, Barclays Payment Gateway. The transaction data may be processed for supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us. We may process information contained in or relating to any communication that you send to or have with us (‘correspondence data’). The correspondence data may include: email content, online chat transcripts, call recordings, and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you. Where possible, we avoid collecting transaction data in correspondence data, this is done via warning notices on emails and pausing call recordings during the payment. In the unlikely event transaction data is captured in correspondence data, records are deleted and purged from our system. The legal basis for this processing is in the performance of a contract, namely to organise and supply the purchased services. We may process your personal data where necessary, for use in the defence of legal claims in court or another legal proceeding. The legal basis for this is to protect and assert our legal rights, the rights of our customers, or the rights of others. We may process any of your personal data where such processing is necessary to comply with a legal obligation to which we are subject, or to protect your interests or the interests of another person. Retaining and deleting personal data This Section sets out our data retention policies, designed to ensure compliance with our legal obligations regarding the retention and deletion of personal data, and to maintain the lowest possible level of risk to our customers. Personal data processed for any purpose or purposes shall not be kept for longer than necessary to fulfil the purchased service and our, or a third-party’s, legal obligations.
We will retain and delete your personal data as follows: Analytics Data: Google Analytics retains data relating to a visit to our website indefinitely, the data collected is non-identifiable. We collect some identifiable analytics data, stored for at most 1 month following a visit to our website, after which it will be deleted from our systems. Customer Data will be retained for 6 years from the end of the last tax period following the completion of all booked journeys, after which it will be deleted from our systems. The data retention period will restart should any additional services be purchased during the data retention period, as it is retained to ensure compliance with the Finance Act of 1988, Schedule 18, Part 3, Section 21(2) which requires preservation of relevant transactional information. Journey Data will be retained for at most 1 year following the completion of the journey in accordance with our legal obligations as a registered Private Hire Operator, after which it will be deleted from our systems. Some Transaction Data will be retained for 5 years from the end of the last company financial year they relate to, in accordance with our legal obligations as a limited company, after which it will be deleted from our systems. Correspondence Data will be retained for at most 24 months following its collection, after which it will be deleted from our systems. Transactional correspondences issued by us are retained for 5 years from the end of the last tax period to comply with the Finance Act of 1988, Schedule 18, Part 3, Section 21(2) which requires preservation of relevant transactional information. We may retain your personal data where it is vital for use in the defence of legal claims in court or another legal proceeding. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Your rights You have the right to access; rectify or request the removal of any personal information we hold about you. We are legally bound to provide/remove this information free of charge within 30 days. This right, however, is subject to some limitations: There may be a legal reason we cannot remove the data. The data may be integral to providing the service, deleting or removing it would result in the cancellation of service. In this case, you would be subject to our normal cancellation fees
Through this website you are able to link to other websites which are not under the control of Cabhit. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Cabhit Ltd. takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.